Services - BPO

Elitser’s BPO unit which combines technology expertise and business process capabilities to offer services to global organizations seeking outsourcing partners. Our unique model ensures seamless transition and execution of customer processes and technology solutions.

The BPO Team

The management team of Elitser’s BPO unit is made up People who have experience in the field, and thus would add value to your business.

Values

We believe cost effectiveness and quality of service are the two major encouraging factors for outsourcing hence we add the extra value to our customer support services, which makes a difference to your business.

Value can be added in terms of quality, customer handling strategies, product knowledge, and service excellence, adherence to compliance and company policies. This is implemented by understanding your objective towards outsourcing which is handled successfully by our transition team.

We seek a close and strategic relationship with our customers, that makes us understand of the business today and will help us to strategize for tomorrow. We recognize diverse and changing customer profiles and differing skill levels, and are confident of our ability to provide customer support solutions that is sensitive to your business and your organization.

We work earnestly to achieve the following goals in every outsourcing deal:

Playing a critical role in enhancing customer service functions  Exceeding expectations for quality and service levels  Becoming an extension of your team rather than just a vendor  Offering value rather than service  Aligning our objectives with the objectives of our client

WHY ELITSER’s BPO UNIT

The reason for you to choose Elitser’s BPO unit is simple, we put out our energies and resources in the following three factors that determine the success of your business - People, processes and technology.

PEOPLE:

“People make the difference in any outsourcing deal”

We always have focused on skill sets as a major criterion, in building an organization in the ITES sector. People with excellent analytical skills, communication, reasoning abilities with degree as a basic criteria and an excellent team player is always considered as an asset in our organization.

The management of Elitser’s BPO Unit has been in the people management market for a great amount of time. New innovations in people management help keep skill sets stable and maintain consistency in performance.

PROCESS:

“The crucial variable in success of any business process is continuous monitoring”

We administer regular quality audits, periodic e-service audits, and we also provide benchmarking audits to rank the support we provide you. This helps us to prove a point – You and your customers are the recipients of first-class services from Elitser’s BPO Unit.
Our processes have been standardized to prevent flaws in our service deliverables. Our goal is to manage incidents in advance, not after a problem develops. This approach and set quality parameters have helped us to achieve customer satisfaction.

“A milestone for success”

Elitser’s BPO Unit has tied-up with BPO facility provider to utilize its facility to roll out any process which has the best of technologies with full back up and redundancy measures built into the infrastructure, giving the company the edge to compete with the best.  The facility has sophisticated technologies like Automatic Call Distributor, Computer Telephony Integration, Predictive Dialer, Interactive Voice Response, Web Chat, email and screen pop capabilities, management features and reporting tools.

In the facility Local Area NETWORK (LAN) consists of AMP Cat-5e cables, AMP Patch panels, AMP Patch cards, Cisco Switches, AMP Giga Byte cables etc… make facility‘s LAN, a very high-speed reliable and quality network that any international standard company should have.

World leading ASPECT Ensemble ProContact Center platform Network Firewall secured voice and data HP Servers powered by Intel HP Intel desktops with TFT Flat Panel Monitors Nortel Meridian Office Phone System TYCO Structured cabling Telecom Service Providers: Reliance –IPLC & Internet (STM1 Muxon premise), Air cell –Internet (back-up) and VOIP, Tata Teleservices, BSNL

SERVICES

The team is experienced in different facets of contact center functionality. The onboard team members have varied years of experience in the following facets: Operations, Quality, Training, Transition, Human Resources, Technology, business intelligence and business development.

Our team has successfully handled diverse processes in the following sectors:

Telecom  Health care  Finance  Insurance  Banking

These are the sectors we focus to procure business and to standardize the processes. We believe in quality service deliveries. With experience in the above sectors we drive our client’s business.

ELITSER’s BPO Unit is focused to offer outsourcing services in the following sectors

Telecom

• Technology Outsourcing
• Telecom Billing
• Outbound Services
• Help Desk
• Technical Support

• Customer Support
• Outbound Services
• Health Care Billing
• Collections

• Help Desk
• Outbound Services
• Product Support
• Transaction Processing

• 10000 Square feet of Office space designed to support Operations of 525 staff (175x3shifts) in an independent building.
• Onsite UPS power system backed-up by 125kvA diesel power generator.
• Customer Support
• Insurance Claim Processing
• Transaction Processing
• Collections

• Customer Support
• Product Support
• Service Support
• Outbound Services
• Transaction Processing
• Collection

Further information please contact: hyderabad@elitser.com