Health Care - Medismart (Standard) - Support & Services

Welcome to the Customer Support Services Section

We are pleased to have you as our valued customer. You are our top priority and your satisfaction means the world to us. At Elitser, we believe that true customer satisfaction can be evoked only when a good product is backed by responsive and attentive service and after sales support. To this end, for the Elitser customer, help is just a phone call or email away.

Elitser has a dedicated team of Customer Support Personnel, to assist and guide client in the operations and maintenance of our products. The company provides prompt and comprehensive issue-resolution services, which is the key to the success of our Products and Services as of date.

Elitser's Customer Support Team gives you direct access to experienced Services professionals for trustworthy advice on issues such as software features and use, problem diagnosis and resolution and software defect identification.

Services include

Installation advisory support - help with installation and updating of software applications in standalone or in a network environment

Corrective support - to resolve identifiable and reproducible software product problems and to help you identify problems that are difficult to reproduce; includes assistance with trouble-shooting and with setting configuration parameters.

Our response time can be instantaneous and customer friendly that will not stretch beyond a maximum limit of 48 hours, depending on the nature of the problem.

Training to the Administrators and Users in Software Operations and related third party softwares such as MS Office, Database Maintenance etc.

Electronic software information - access software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more Software Maintenance Services through Annual Maintenance Contract.

Provision of Remote Support Services on-line for Prompt and Real Time Support Services.

Our offices at various locations on the globe provide personal and very accessible assistance whenever required.

Further information please contact: hyderabad@elitser.com.